I AM A TENANT 
Safety
Building Trust and Working with Partners
Your Safety
OCH knows that tenant participation is key to the continued advancement of our communities, and recent changes in the way we deliver safety services to tenants show this. By engaging our communities, increasing communication between staff and tenants, and allowing tenants to be a large part of safety solutions, OCH communities have become secure places where residents can get more enjoyment out of their homes and neighbourhood.
CSS staff conduct regular foot patrols, respond to complaints, conduct building and community safety audits, and are required to take notes and encourage information sharing. Current training for CSS staff includes an understanding of mental health and addiction issues, behavioural issues, and conflict resolution – key tools for achieving the best outcomes. Working together, Community Safety Services and tenants continue to nurture healthy, safe, and inclusive communities.
Interested in joining the Community Safety team? Keep an eye out for job openings.
Who do you call?
NON-EMERGENCY SECURITY ISSUES
Call OCH Community Safety Services (CSS) at 613-731-1182 option 1 on a 24/7 basis for all non-emergency security issues.
LIFE-THREATENING EMERGENCIES
Call 9-1-1 for all life-threatening emergencies. Call 613-230-6211 for other emergencies. Contact your Tenant and Community Worker (TCW)
if you require after-crisis services.
When safe to do so, call OCH Community Safety Services (CSS)
at 613-731-1182 option 1.
COMPLAINTS ABOUT PARKING, NOISE AND PETS
OCH Community Safety Services is your first point of contact. For complaints about parking, noise, and pets, call us at 613-731-1182.
You may also call 3-1-1 for By-law Services. You can visit their website for a full description of City of Ottawa By-Laws.
CRIME STOPPERS
Call Crime Stoppers 1-800-222-TIPS (8477) or Text CRIMES (274637) keyword “tip252” to share information that help police solve a crime.
2022 Top 3 Types of Calls are noise, loitering and
SAFETY TIPS
- NEVER GIVE OUT COPIES OF YOUR BUILDING OR UNIT KEY.
In addition, don’t let stranger follow you through your building’s security door and do not buzz someone in unless you are expecting a visitor. If you feel intimidated by someone, use an alternate entrance.
- INTRODUCE YOURSELF TO YOUR COMMUNITY
There are several groups within your community, such as Tenant Associations and Tenant Circles that you can introduce yourself to. Find out about all the ways you can get involved in your community.
- ALWAYS LOOK INSIDE THE ELEVATOR BEFORE ENTERING.
If you are suspicious of another passenger, wait for the next elevator.
- DO NOT USE OBJECTS TO PROP YOUR DOOR OPEN.
Also, remove any objects that you may come across that are keeping doors open.
- KEEP YOUR DOORS LOCKED AT ALL TIMES – EVEN WHILE YOU’RE DOING LAUNDRY.
Also, remember to keep your balcony doors locked when not in use.
- ASK SOMEONE YOU TRUST TO CHECK UP ON YOUR APARTMENT.
If you are going to be away for a while, ask someone you trust to check on your apartment and collect your mail for you.